Refund Policy
Last updated: 14 September 2026
This Refund Policy applies to all transactions processed through the Signature Easy platform, operated by Zenith Dynamics (Pty) Ltd ("we", "us", "our"). It is to be read together with our Terms of Service and is governed by the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Nature of the Service
Signature Easy provides a digital service: once a signing invitation has been dispatched to a Signatory, the service is considered to have been performed. Under South African law, digital services that have been delivered and consumed are generally not subject to a statutory right of return or refund equivalent to that applicable to physical goods.
2. Guest One-Off Transactions
Payments made for guest (one-off, no-account) document signing are non-refundable once the signing invitation emails have been dispatched to the named Signatories. At that point, the digital service has been fully delivered.
If a technical error on our part prevents the service from being delivered (e.g., signing emails were never sent due to a platform fault), you may request a full refund by contacting us within 7 (seven) days of the transaction at info.zenithd@gmail.com. We will investigate and, if a platform fault is confirmed, process the refund within 10 (ten) business days to the original payment method.
3. Subscription Accounts
Subscription pricing, credit allocations, and refund entitlements are governed by the separate written agreement between Zenith Dynamics (Pty) Ltd and the subscribing organisation. The provisions of that agreement take precedence over this general Refund Policy.
In the absence of a specific provision in the subscription agreement, the following applies:
- Credits already used (i.e., signing sessions dispatched) are non-refundable — the service has been delivered in respect of those credits.
- Cancellation of an annual subscription: in accordance with section 14 of the CPA, you may cancel by giving not less than 20 (twenty) business days' written notice to info.zenithd@gmail.com. We reserve the right to charge a reasonable cancellation penalty as permitted by the CPA, which will be detailed in your subscription agreement.
- Any unused credits remaining at the time of cancellation may be refunded on a pro-rata basis at our discretion and subject to the terms of your subscription agreement.
4. Payments via OZOW
Online payments on this platform are processed by OZOW, an authorised South African payment service provider. Refunds for eligible transactions are returned to the original payment method used at checkout. We are not responsible for delays caused by your bank or financial institution once a refund has been initiated on our side.
Refunds for direct EFT subscription payments are handled separately in accordance with the terms of your subscription agreement and will be paid to the bank account from which the original payment was made.
5. Duplicate or Erroneous Charges
If you believe you have been charged more than once for the same transaction, or charged an incorrect amount, contact us immediately at info.zenithd@gmail.com with your transaction reference number. We will investigate and, if a duplicate or erroneous charge is confirmed, issue a full refund of the excess amount within 10 (ten) business days.
6. How to Request a Refund
To request a refund, email us at info.zenithd@gmail.com with:
- Your name and email address used for the transaction;
- The date of the transaction;
- Your transaction or order reference number;
- A brief description of the reason for your refund request.
We will acknowledge your request within 2 (two) business days and provide a resolution within 10 (ten) business days of receiving all required information.
7. Consumer Rights
Nothing in this Refund Policy limits or waives your statutory rights under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation. If you believe your consumer rights have not been respected, you may lodge a complaint with the National Consumer Commission at www.ncc.gov.za.
8. Contact
Zenith Dynamics (Pty) Ltd
105 Brampton Road, Lynnwood Manor, Pretoria, 0081
info.zenithd@gmail.com